Library: Best sellers

Frontline employees represent the bloodline of an organization. This applied dissertation focused on development of a training program to improve skills necessary for quality student-customer service. Six research questions were answered. First, what skills are required to enhance customer service satisfaction? Second, what are employees' perception of attitudes and expectations relative to delivery of goods and services? Third, what action is required to improve employees' performance to effect customer satisfaction? Fourth, what content-- knowledge, skills, and procedures--are necessary f...

(Dissertation is written in Spanish.) Using PSpice of MiscroSim to simulate power converters sometimes brings awkward complications such as the simulation of real magnetic components. It deals a little bit of work to bring a good agreement between experimental and simulated results. Simulation with linear inductors or transformers does not produce good results. The reason is that real magnetic components present saturation and hysteresis, a phenomenon that characterises magnetic materials. The hysteresis or B-H loop of a magnetic component is highly dependent on frequency, waveform (not very ...

This thesis (written in Spanish) presents the analysis, design and implementation of a four-quadrant power supply with high-frequency isolation, which is expected to be used to feed the low-energy correction magnet of a particle accelerator. In particle accelerator applications the magnetic field during beam acceleration may be either positive or negative, and true bipolar power converters are needed. The selected bipolar topology consists of a bidirectional three-phase to single-phase reduced matrix converter (RMC) with power factor correction and a bidirectional active rectifier. Main featur...

The book aims to quantify and analyze how two water scarce but ideologically different Middle Eastern political economies, Saudi Arabia and Syria, addressed water sector investment between 1980 and 2000. The study examines how narrow-coalitions of decision-makers obsessed by impossible-to-achieve food self-sufficiency goals, lacking environmental consideration and safe political processes contributed to massively waste scarce resources and unsustainable water policies. The book shows that of Saudi Arabia’s US$1,034 billion in oil revenues (1974-2001), 48% was spent on security, plus 10% on th...

Commercial companies and non-governmental organisations (NGOs) are internationalising at an increasing pace. Yet little is known about the management of NGOs during this process. Indeed, they have been neglected by comparison to the literature on companies. This thesis draws on theories of how and why companies internationalise to determine whether the explanations they offer can be extended to cover NGOs. It considers the driving forces experienced by NGOs, the stages they pass through. This was undertaken through a postal survey using results from 52 international NGOs from Europe and the ...

The study explored the perception of executive coaching among the chief executive officers (CEOs) of America's largest 500 companies as shown on Fortune magazine list of April 15, 2002. This study utilized an instrument of 12 questions. The questionnaire was sent to the CEOs of the top 500 American companies. A cover letter and a self-addressed, postage-paid envelope were provided. Attribute responses were coded and analyzed using several descriptive statistical tools. Out of the 500 targeted CEOs, 143 participated in this study. Seventy-six percent of the respondents demonstrated a good und...

Is there a qualitative difference between memory functions in adults and children? Given the relevance of memory processes for virtually every aspect of everyday life and the complex interactions between memory development and general cognitive abilities, surprisingly little is known about memory abilities in childhood. In four experiments with children aged 6-12 years and young adults, the developmental trajectories of two separate mechanisms underlying recognition memory - familiarity and recollection - were examined using event-related potentials (ERPs). Developmental changes were evident ...

The prospect for democracy in Africa is the central concern of this study. The factors that contribute to the existence of undemocratic or autocratic governments in most of Africa, therefore, become our major focus for evaluation.An analysis of the pre-colonial, colonial and postcolonial political history of Africa attribute autocracy in Africa to irreconcilable differences between the African traditional institutions and the imposed colonial political and economic systems. This socioeconomic and political disharmony, orchestrated by the colonial economics of exploitation, set the tone for neo...

The central focus of this study is to provide an improved basis for articulating the politics of transnational television and its potentials for improving relations among nations. In this context, the politics of transnational television means the decision-making process that determines the degree of freedom of the press tolerated by individual governments and how that could affect broadcasting mode and attitudes toward other nations.The motivation for this research stems from a conviction that the cultural imperialism perspective on the nature and modes of transnational television are erron...

This hermeneutic phenomenological study explored leadership by means of accessing the lived experiences of leaders perceived as being philanthropian in bureaucratic, mechanistic organizations in Canada and the United States. Philanthropian leaders display the following characteristics: (a) love, (b) compassion, (c) caring, (d) altruism and (e) perceptive listening. The selection process relied on the criterion and snowball sampling techniques as means for choosing thirty participants for the in-depth interviews. After the transcription of the interviews, an analysis of the data occurred using ...